{"id":22141,"date":"2026-01-13T12:19:26","date_gmt":"2026-01-13T11:19:26","guid":{"rendered":"http:\/\/hotel-eisenach.de.w01cafda.kasserver.com\/faq\/"},"modified":"2026-03-06T14:24:18","modified_gmt":"2026-03-06T13:24:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/hotel-eisenach.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section\n  id=\"os-stage-block_3ebe0dd467d7bedffd97e6aea1dca82f\"\n  class=\"os-stage is-a is-hide-logo\"\n  data-stage-layout=\"Option A\"\n>\n      <div class=\"os-stage__a\">\n      \n      <div class=\"os-stage__a-overlay\">\n        <div class=\"os-stage__a-content\">\n                      <h1 class=\"os-stage__headline os-stage__headline--light\">FAQ &amp; Information<\/h1>\n          \n          \n                  <\/div>\n      <\/div>\n    <\/div>\n\n  <\/section>\n\n<div id=\"block_e0bf5546181de6104b408edfa0d3076a\" class=\"os-spacer os-spacer--l\" aria-hidden=\"true\"><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center in-grid is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center centered-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:60%\">\n<h4 class=\"wp-block-heading\">FAQ\u00a0&amp;\u00a0Information<\/h4>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Frequently Asked Questions<\/strong><\/strong><\/h2>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Do you have questions about our hotel, your stay, or your booking?<br>In our FAQs &amp; Information section, you will find all the important details and useful information about Hotel am Markt.<\/p>\n\n\n<div id=\"block_ed75b3275d8e19b66b00d8c000544f36\" class=\"os-spacer os-spacer--s\" aria-hidden=\"true\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:0;padding-left:0;flex-basis:40%\">\n<div class=\"wp-block-group is-layout-grid wp-container-core-group-is-layout-af40bc3b wp-block-group-is-layout-grid\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/hotel-eisenach.de\/wp-content\/uploads\/2026\/03\/001-customer-service.svg\" alt=\"\" class=\"wp-image-20598\" style=\"object-fit:cover;width:44px;height:44px\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Available at any time<\/p>\n\n\n<div id=\"block_b03d4545273ccf0515f05b1ab90207d6\" class=\"os-spacer os-spacer--xs\" aria-hidden=\"true\"><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/hotel-eisenach.de\/wp-content\/uploads\/2026\/03\/fernglas.svg\" alt=\"\" class=\"wp-image-22075\" style=\"object-fit:cover;width:44px;height:44px\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Questions &amp; Answers<\/p>\n\n\n<div id=\"block_b03d4545273ccf0515f05b1ab90207d6\" class=\"os-spacer os-spacer--xs\" aria-hidden=\"true\"><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div id=\"block_ed75b3275d8e19b66b00d8c000544f36\" class=\"os-spacer os-spacer--s\" aria-hidden=\"true\"><\/div>\n\n\n<div class=\"os-faq-block \" >\n            <h2 class=\"os-faq-headline\">The 3 most frequently asked questions<\/h2>\n    \n    <div class=\"os-faq-items\">\n                                                    <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Can I book breakfast spontaneously?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>You can book our extensive breakfast buffet for EUR 18.00 per person at the time of your reservation or at check-in.<\/p>\n<p>You can have breakfast with us between 06:30 and 10:00 during the week and on weekends and public holidays from 07:00 to 10:30. You can expect various coffee specialties from the coffee station such as latte macchiato or cappuccino, freshly cut fruit and fresh pasta every day.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>What is the parking situation like?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>There is a parking lot at the hotel. Depending on availability, you can park your car here securely for a daily rate of EUR 15.00. It is important for you to know that no reservation can be made for this. If all our parking spaces are occupied, we will of course be happy to help you find a nearby alternative.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>When is check-in?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>Your room will be available from 3 pm on the day of arrival. If you arrive earlier, there are two options:<\/p>\n<p>1. we will check on site whether we can give you a room before 3 pm. However, this depends on availability at the time and cannot be guaranteed. If a room is available, you can move into your room immediately for a small fee of 10 EUR.<\/p>\n<p>2. early check-in is only possible from 1.30 pm, depending on availability at the hotel and must always be arranged in advance with our reservation department.<\/p>\n<p>You are welcome to store your luggage free of charge in our luggage room from 1.30 p.m. and wait until the regular check-in time or explore the city until then.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                        <\/div>\n\n    <\/div>\n\n<div id=\"block_aa51544ac64dfd808f32a47ee6aba4f9\" class=\"os-spacer os-spacer--m\" aria-hidden=\"true\"><\/div>\n\n\n<div class=\"os-faq-block \" >\n            <h2 class=\"os-faq-headline\">Hotel information<\/h2>\n    \n    <div class=\"os-faq-items\">\n                                                    <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Are there discounts for children?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>Children stay with us for a fixed price including breakfast in their parents&#8217; room.<\/p>\n<p>Children 0 to 4 years &#8211; free of charge<br \/>\nChildren 5-9 years &#8211; \u20ac 35<br \/>\nChildren 10-14 years &#8211; \u20ac 52<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Are there non-smoking rooms?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>For us, a good room also means a good smell. Therefore, all rooms are non-smoking rooms. In case of violation, we will have to charge you the basic cleaning costs of 350 \u20ac. But of course we offer a smoking corner in the inner courtyard. It has a bit of a charming courtyard feeling.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Are pets allowed in the hotel?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>Of course we also love animals. Therefore pets are allowed on request. The price is 20\u20ac per night and per dog.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>I have forgotten something at the hotel. Now what? <\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>What you don&#8217;t have in your head, we have in our lost and found office. So if you forgot something during your last stay, just give us a call. Give us your name, room number, period of stay, lost property and telephone number and we will get back to you as soon as possible with information.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                        <\/div>\n\n    <\/div>\n\n<div id=\"block_aa51544ac64dfd808f32a47ee6aba4f9\" class=\"os-spacer os-spacer--m\" aria-hidden=\"true\"><\/div>\n\n\n<div class=\"os-faq-block \" >\n            <h2 class=\"os-faq-headline\">Booking<\/h2>\n    \n    <div class=\"os-faq-items\">\n                                                    <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Can I book by telephone?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>Our reservation center is staffed under the hotline +49 3691 \/ 702000 from Monday to Friday from 8.00 am to 7.00 pm. Saturday, Sunday and on public holidays we are there for you from 10.00 am to 6.00 pm. You can also book quickly and easily via our homepage.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Where is the best place to book a room at the Hotel am Markt?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>No more time-consuming searching! Hotel am Markt offers you daily updated prices with best price guarantee. On our homepage you can easily get the best available rate at the time of your request for your desired travel period. Guaranteed! Please understand that we can only offer special rates on selected days and for a limited period. Payment is made by credit card or Paypal at the time of booking. Please note that a cancellation free of charge is only possible up to 30 days before arrival. After that, we will have to charge you 90% of the accommodation price in the event of cancellation. Of course we know that it is not always possible to plan so far in advance. That&#8217;s why you have the alternative option of booking your room at our regular, daily rates. You can then cancel free of charge until 6 p.m. on the day of arrival. With this type of booking, payment is made on site on arrival. Please read the booking conditions carefully before choosing your rate. We cannot change the conditions for cancelations etc. later.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>What to do for a group booking?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>Are you traveling in a pack? For reservations of six rooms or more, please send us an email to gruppe@hotel-eisenach.de or use our contact form. Regardless of regular occupancy, we only have a certain number of rooms available for groups per day. We will be happy to check this individually for your request.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>How is data security guaranteed?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>Your booking and your data are absolutely secure with us &#8211; this applies in particular to your credit card information and other personal data. We guarantee this via a secure https server; in addition, all booking information is SSL-encrypted and takes place in an appropriate environment.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>I need to cancel my booking. What can I do? <\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>Please note the booking conditions before making a reservation. You can use the link in the confirmation or contact us by telephone at any time to cancel or change your booking. When booking via external portals, please cancel directly via the relevant portal. Cancellations are only valid in writing.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>How does a cost transfer work?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>It is important to note that we can only accept cost transfers if a company credit card is provided, from which we can debit the corresponding amount. Invoicing with subsequent bank transfer is not possible. After your departure, the specified card will be charged and you will receive the invoice by email. We take data protection very seriously. We therefore ask for your understanding that for security reasons we cannot store credit card information manually. You can either fill out the form during the online booking process or alternatively use the corresponding form via a secure link when making a telephone inquiry.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>What are my payment options?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>We ask you to pay attention to the correct invoicing when making your reservation and arrival. If something does go wrong, a later change can only be made via our accounting department billing@hotel-eisenach.de.<\/p>\n<p><strong>Payment on site<\/strong><br \/>\nYour payment is only made at CHECK-IN at reception. You can pay with cash, EC card, VISA, Mastercard or American Express. However, a debit card cannot be used to guarantee your booking. A credit card is required for this. It is important to note that we can only accept cost transfers if a company credit card is provided, from which we can debit the corresponding amount. Invoicing with subsequent bank transfer is not possible. After your departure, the specified card will be charged and you will receive the invoice by email.<\/p>\n<p><strong>When booking online<\/strong><br \/>\nYou can also pay for your room directly online when booking. You can then use the credit card payment options &#8211; we accept VISA, Mastercard and American Express &#8211; and Paypal. Please take note of the booking and cancellation conditions.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                        <\/div>\n\n    <\/div>\n\n<div id=\"block_aa51544ac64dfd808f32a47ee6aba4f9\" class=\"os-spacer os-spacer--m\" aria-hidden=\"true\"><\/div>\n\n\n<div class=\"os-faq-block \" >\n            <h2 class=\"os-faq-headline\">Stay<\/h2>\n    \n    <div class=\"os-faq-items\">\n                                                    <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Where is the nearest parking lot?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>There is a parking lot at the hotel. Depending on availability, you can safely park your car here for a daily rate of \u20ac15.00. It is important for you to know that no reservation can be made for this. If all our parking spaces are occupied, we will of course be happy to help you find a nearby alternative.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>When is the reception desk staffed?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>Reception at the Hotel am Markt is open daily from 1.30 pm to 9 pm. Outside these times you can reach us conveniently by telephone on 03691\/702000.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>What is the check-in and check-out procedure?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p><strong>Check-In<\/strong><br \/>\nYour room will be available from 3 pm on the day of arrival. If you arrive earlier, there are two options:<\/p>\n<p>1. we will check on site whether we can give you a room before 3 pm. However, this depends on availability at the time and cannot be guaranteed.<\/p>\n<p>2. early check-in is possible from 1.30 pm, depending on availability at the hotel and must always be arranged in advance with our reservation department.<\/p>\n<p>You are welcome to store your luggage free of charge in our luggage room from 1.30 p.m. and wait until the regular check-in time or explore the city until then.<\/p>\n<p><strong>Check-Out &amp; Feedback<\/strong><br \/>\nYou have until 11 a.m. on the day of departure to check out.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Is a late check-out available?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>You have until 11 a.m. on the day of departure to check out. For late risers, we offer a late check-out until 2 pm. This should be requested at the time of booking if possible, but at the latest at check-in and is subject to availability.<\/p>\n<p>We are always happy to receive feedback from you. You can post your feedback on various channels: From facebook to Google to our own homepage.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                        <\/div>\n\n    <\/div>\n\n<div id=\"block_aa51544ac64dfd808f32a47ee6aba4f9\" class=\"os-spacer os-spacer--m\" aria-hidden=\"true\"><\/div>\n\n\n<div class=\"os-faq-block \" >\n            <h2 class=\"os-faq-headline\">The room<\/h2>\n    \n    <div class=\"os-faq-items\">\n                                                    <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>How is my room furnished?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>Our rooms are equipped with a comfortable bed with cozy luxury bedding, 2 pillows per person, flat screen TV, desk and free Wi-Fi.<br \/>\nWe can offer extra beds, baby beds or twin beds on request.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>How is my bathroom equipped?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>In our bathrooms you will find luxury hotel-quality towels, hairdryers, shower gel and soap.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Are wheelchair-accessible rooms available?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>We do not have any wheelchair-accessible rooms. We will gladly forward your request to our partner hotel G\u00f6bels Sophien Hotel.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Is a minibar available?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>Although we do not have a minibar in the rooms, you can enjoy a wide range of drinks and snacks in the lobby lounge.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Can I get food outside restaurant hours?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>A wide range of snacks and drinks awaits you in our lobby lounge.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>When does the room cleaning take place?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>So that you can enjoy your stay in peace, the rooms are not cleaned regularly during your stay. You can book this as an option. When you move in, the room is of course clean and the final cleaning is free of charge.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                                            <div class=\"os-faq-item \" >\n                    <div class=\"os-faq-question-row\">\n                        <button class=\"os-faq-question\" aria-expanded=\"false\">\n                            <span>Can I make special requests?<\/span>\n                            <div class=\"os-faq-question-right\">\n                                                                <svg class=\"os-faq-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n                                    <path class=\"vertical\" d=\"M12 4V20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                    <path class=\"horizontal\" d=\"M4 12H20\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n                                <\/svg>\n                            <\/div>\n                        <\/button>\n                    <\/div>\n                    \n                    <div class=\"os-faq-answer\" aria-hidden=\"true\">\n                        <div class=\"os-faq-content\">\n                            <p>We will gladly do everything we can to fulfill your wishes. Please do not hesitate to contact us.<\/p>\n                        <\/div>\n                                            <\/div>\n                <\/div>\n                        <\/div>\n\n    <\/div>\n\n<div id=\"block_aa51544ac64dfd808f32a47ee6aba4f9\" class=\"os-spacer os-spacer--m\" aria-hidden=\"true\"><\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ\u00a0&amp;\u00a0Information Frequently Asked Questions Do you have questions about our hotel, your stay, or your booking?In our FAQs &amp; Information section, you will find all the important details and useful information about Hotel am Markt. Available at any time Questions &amp; Answers<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-22141","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hotel-eisenach.de\/en\/wp-json\/wp\/v2\/pages\/22141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotel-eisenach.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotel-eisenach.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotel-eisenach.de\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/hotel-eisenach.de\/en\/wp-json\/wp\/v2\/comments?post=22141"}],"version-history":[{"count":4,"href":"https:\/\/hotel-eisenach.de\/en\/wp-json\/wp\/v2\/pages\/22141\/revisions"}],"predecessor-version":[{"id":22554,"href":"https:\/\/hotel-eisenach.de\/en\/wp-json\/wp\/v2\/pages\/22141\/revisions\/22554"}],"wp:attachment":[{"href":"https:\/\/hotel-eisenach.de\/en\/wp-json\/wp\/v2\/media?parent=22141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- This website is optimized by Airlift. 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