FAQ & Information

You can book our extensive breakfast buffet for EUR 18.00 per person at the time of your reservation or at check-in.

You can have breakfast with us between 06:30 and 10:00 during the week and on weekends and public holidays from 07:00 to 10:30. You can expect various coffee specialties from the coffee station such as latte macchiato or cappuccino, freshly cut fruit and fresh pasta every day.

There is a parking lot at the hotel. Depending on availability, you can park your car here securely for a daily rate of EUR 15.00. It is important for you to know that no reservation can be made for this. If all our parking spaces are occupied, we will of course be happy to help you find a nearby alternative.

Your room will be available from 3 pm on the day of arrival. If you arrive earlier, there are two options:

1. we will check on site whether we can give you a room before 3 pm. However, this depends on availability at the time and cannot be guaranteed. If a room is available, you can move into your room immediately for a small fee of 10 EUR.

2. early check-in is only possible from 1.30 pm, depending on availability at the hotel and must always be arranged in advance with our reservation department.

You are welcome to store your luggage free of charge in our luggage room from 1.30 p.m. and wait until the regular check-in time or explore the city until then.

Children stay with us for a fixed price including breakfast in their parents’ room.

Children 0 to 4 years – free of charge
Children 5-9 years – € 35
Children 10-14 years – € 52

For us, a good room also means a good smell. Therefore, all rooms are non-smoking rooms. In case of violation, we will have to charge you the basic cleaning costs of 350 €. But of course we offer a smoking corner in the inner courtyard. It has a bit of a charming courtyard feeling.

Of course we also love animals. Therefore pets are allowed on request. The price is 20€ per night and per dog.

What you don’t have in your head, we have in our lost and found office. So if you forgot something during your last stay, just give us a call. Give us your name, room number, period of stay, lost property and telephone number and we will get back to you as soon as possible with information.

Our reservation center is staffed under the hotline +49 3691 / 702000 from Monday to Friday from 8.00 am to 7.00 pm. Saturday, Sunday and on public holidays we are there for you from 10.00 am to 6.00 pm. You can also book quickly and easily via our homepage.

No more time-consuming searching! Hotel am Markt offers you daily updated prices with best price guarantee. On our homepage you can easily get the best available rate at the time of your request for your desired travel period. Guaranteed! Please understand that we can only offer special rates on selected days and for a limited period. Payment is made by credit card or Paypal at the time of booking. Please note that a cancellation free of charge is only possible up to 30 days before arrival. After that, we will have to charge you 90% of the accommodation price in the event of cancellation. Of course we know that it is not always possible to plan so far in advance. That’s why you have the alternative option of booking your room at our regular, daily rates. You can then cancel free of charge until 6 p.m. on the day of arrival. With this type of booking, payment is made on site on arrival. Please read the booking conditions carefully before choosing your rate. We cannot change the conditions for cancelations etc. later.

Are you traveling in a pack? For reservations of six rooms or more, please send us an email to gruppe@hotel-eisenach.de or use our contact form. Regardless of regular occupancy, we only have a certain number of rooms available for groups per day. We will be happy to check this individually for your request.

Your booking and your data are absolutely secure with us – this applies in particular to your credit card information and other personal data. We guarantee this via a secure https server; in addition, all booking information is SSL-encrypted and takes place in an appropriate environment.

Please note the booking conditions before making a reservation. You can use the link in the confirmation or contact us by telephone at any time to cancel or change your booking. When booking via external portals, please cancel directly via the relevant portal. Cancellations are only valid in writing.

It is important to note that we can only accept cost transfers if a company credit card is provided, from which we can debit the corresponding amount. Invoicing with subsequent bank transfer is not possible. After your departure, the specified card will be charged and you will receive the invoice by email. We take data protection very seriously. We therefore ask for your understanding that for security reasons we cannot store credit card information manually. You can either fill out the form during the online booking process or alternatively use the corresponding form via a secure link when making a telephone inquiry.

We ask you to pay attention to the correct invoicing when making your reservation and arrival. If something does go wrong, a later change can only be made via our accounting department billing@hotel-eisenach.de.

Payment on site
Your payment is only made at CHECK-IN at reception. You can pay with cash, EC card, VISA, Mastercard or American Express. However, a debit card cannot be used to guarantee your booking. A credit card is required for this. It is important to note that we can only accept cost transfers if a company credit card is provided, from which we can debit the corresponding amount. Invoicing with subsequent bank transfer is not possible. After your departure, the specified card will be charged and you will receive the invoice by email.

When booking online
You can also pay for your room directly online when booking. You can then use the credit card payment options – we accept VISA, Mastercard and American Express – and Paypal. Please take note of the booking and cancellation conditions.

There is a parking lot at the hotel. Depending on availability, you can safely park your car here for a daily rate of €15.00. It is important for you to know that no reservation can be made for this. If all our parking spaces are occupied, we will of course be happy to help you find a nearby alternative.

Reception at the Hotel am Markt is open daily from 1.30 pm to 9 pm. Outside these times you can reach us conveniently by telephone on 03691/702000.

Check-In
Your room will be available from 3 pm on the day of arrival. If you arrive earlier, there are two options:

1. we will check on site whether we can give you a room before 3 pm. However, this depends on availability at the time and cannot be guaranteed.

2. early check-in is possible from 1.30 pm, depending on availability at the hotel and must always be arranged in advance with our reservation department.

You are welcome to store your luggage free of charge in our luggage room from 1.30 p.m. and wait until the regular check-in time or explore the city until then.

Check-Out & Feedback
You have until 11 a.m. on the day of departure to check out.

You have until 11 a.m. on the day of departure to check out. For late risers, we offer a late check-out until 2 pm. This should be requested at the time of booking if possible, but at the latest at check-in and is subject to availability.

We are always happy to receive feedback from you. You can post your feedback on various channels: From facebook to Google to our own homepage.

Our rooms are equipped with a comfortable bed with cozy luxury bedding, 2 pillows per person, flat screen TV, desk and free Wi-Fi.
We can offer extra beds, baby beds or twin beds on request.

In our bathrooms you will find luxury hotel-quality towels, hairdryers, shower gel and soap.

We do not have any wheelchair-accessible rooms. We will gladly forward your request to our partner hotel Göbels Sophien Hotel.

Although we do not have a minibar in the rooms, you can enjoy a wide range of drinks and snacks in the lobby lounge.

A wide range of snacks and drinks awaits you in our lobby lounge.

So that you can enjoy your stay in peace, the rooms are not cleaned regularly during your stay. You can book this as an option. When you move in, the room is of course clean and the final cleaning is free of charge.

We will gladly do everything we can to fulfill your wishes. Please do not hesitate to contact us.